Format: Full promotional campaign asset — bilingual email + Instagram Story sequence · Persona: Both — Local Hessa & Expat Emma · AIDA Stage: Action / Retention · Campaign Objective: Conversion — 15% uplift in direct-to-consumer orders via promo code redemption
1. Offer Mechanics
- Offer: 20% off every delivery for the first 3 months of a Masafi home delivery subscription + free delivery, always.
- Code: PURE20 — single-use per household, redeemable at checkout, valid for 14 days from launch.
- Free delivery terms: no minimum order, standard delivery windows across Dubai, Sharjah and Abu Dhabi; the customer chooses and can change the schedule at any time.
- Cancel-anytime framing: cancellation in two taps from the account page, effective from the next delivery, no fees and no phone calls — the promise is stated everywhere the offer appears, because removing subscription anxiety is what converts hesitant first-timers.
2. Promotional Email — English
Subject: Never carry water again — 20% off your first 3 months
Preview text: Code PURE20 · free delivery · cancel anytime · 14 days only.
Hi {first name},
There are errands that make sense in a Dubai summer, and there are errands like carrying water from the car park in August.
Masafi home delivery takes that one off your list permanently: natural mineral water from the Hajar Mountains, delivered on your schedule, before you run out. For the next 14 days, subscribe with code PURE20 and get 20% off every delivery for your first 3 months — with free delivery on every order.
And the part that matters: cancel anytime, in two taps, effective next delivery. No fees, no phone calls, no “are you sure” screens. If it doesn’t make your week easier, stop — we’ll still like you.
[ Subscribe with PURE20 → ]
To pure mornings,
The Masafi Team
3. Promotional Email — Arabic
الموضوع: وداعاً لحمل عبوات المياه — خصم ٢٠٪ لأول ٣ أشهر
نص المعاينة: الرمز PURE20 · توصيل مجاني · إلغاء في أي وقت · لمدة ١٤ يوماً فقط
مرحباً {الاسم الأول}،
هناك مهام منطقية في صيف دبي، وهناك حمل عبوات المياه من مواقف السيارات في شهر أغسطس.
خدمة التوصيل المنزلي من مسافي تُنهي هذه المهمة نهائياً: مياه معدنية طبيعية من جبال حجر، تصل إلى باب منزلك حسب جدولك، وقبل أن تنفد. اشترك خلال الأيام الـ١٤ القادمة باستخدام الرمز PURE20 واحصل على خصم ٢٠٪ على كل توصيلة لمدة ٣ أشهر — مع توصيل مجاني دائماً.
والأهم: يمكنك الإلغاء في أي وقت، بخطوتين فقط، ويسري من التوصيلة التالية. بدون رسوم، وبدون مكالمات هاتفية. إذا لم تجعل الخدمة أسبوعك أسهل، أوقفها ببساطة.
[ اشترك الآن بالرمز PURE20 ← ]
لصباحات نقية،
فريق مسافي
4. Instagram Story Sequence — Frame by Frame
| Frame | Copy on screen | Visual | Interactive element |
|---|---|---|---|
| 1 | “August. Car park. Six 5-gallon bottles. Never again.” | POV video: shopping trolley loaded with water bottles, heat haze visible. | None — pure hook frame. |
| 2 | “What if it just… arrived?” | Masafi delivery at a front door, morning light, teal brand frame. | Poll sticker: “Who carries the water at your place?” Me 😅 / We deliver 😌 |
| 3 | “20% off your first 3 months. Free delivery. Always.” | Bold teal-on-white offer card; code PURE20 in large type. | Countdown timer sticker set to offer end date. |
| 4 | “Cancel anytime. Two taps. No phone calls. We mean it.” | Screen-record of the actual cancellation flow — radical transparency as the creative. | None — trust frame. |
| 5 | “Your pure mornings start this week. Code: PURE20” | Family breakfast hero shot; hashtag #MyPureMorning small at base. | Link sticker (swipe-up CTA): “Subscribe now →” to the offer landing page. |
5. Why the asset is built this way
The email converts the warm audience (guide subscribers from Pieces 5 and 8); the Story sequence converts the social audience built by Pieces 1–4. Both lead with the pain (carrying water in summer), state one offer with one code, and neutralise the biggest subscription objection — being trapped — by making “cancel anytime” a headline rather than a footnote. Running the promotion bilingually isn’t translation, it’s respect: Hessa’s household and Emma’s household hear the same offer in their own morning language. PURE20 redemptions give the campaign a direct, unambiguous line to the 15% conversion objective.
AI Disclosure: The English and Arabic promotional copy on this page was drafted with the assistance of an AI tool (Claude, Anthropic), reviewed and edited by the BUS278 Masafi team, and the Arabic copy was verified by a native Arabic speaker. Full AI disclosure is provided in the written report.